CHANGES TO OUR APPOINTMENT SYSTEM
HELP US TO HELP YOU
We are aware that, with increasing demand, some patients have been finding it difficult to get an appointment within an appropriate timescale, despite increasing the number of doctor and nurse hours within the practice.
To try and improve things and ensure you get an appointment within the most appropriate timescale we will be starting a new appointment system from 1 March 2016.
When you call for a doctor’s appointment, you will be asked whether your need is:
“URGENT, ACUTE OR ROUTINE”
An Urgent Appointment is something that really must be dealt with the same day because of its severity or risk to the patient.
An Acute Appointment is for a new problem or deterioration in an existing problem that really needs to be assessed and managed within 1-3 working days.
A Routine Appointment is for something where timescale is less important such as a medication review or review of a long term condition.
In order to help categorise your appointment, and ensure you see the most appropriate person, the receptionist may ask you if you can share the nature of the problem or issue. Please be assured that this information will be treated confidentially.
Routine appointments should be available for several months ahead, so that you can plan ahead and arrange a time that is most convenient for you. They will be available by telephone, but also available to book using the on-line access system. Urgent and Acute appointments should be made by telephone.
Booking Appointments On-line
We are pleased to announce that we are now able to provide on-line appointment booking for our patients. Patients can book any of the routine appointments for all doctors (maximum of two appointments can be booked at any one time). Due to the complexity of nursing appointments, currently it is not possible to book nurse appointments on-line.
If you wish to book appointments on-line, you will first need to register to access this service. This is a simple process and you will only be required to do this once. Please bring two proofs of ID to the practice, a drivers licence or passport, together with a utility bill, bank statement or other official proof of residence less than three months old to the reception desk. The receptionist will register you onto the on-line booking system and provide you with a PIN number. Once you have this information you will have access to on-line booking from home.
Appointments can also be cancelled using this facility.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
Facilities For The Disabled
Our patient facilities are located within ground floor level, with wide door access and toilet facilities for patients with wheelchairs or walking aides. We also have a wheelchair available for any patient who has difficulty in walking and ramp access into the building.
Emergency Dental Care for NHS Patients
For urgent emergency dental advice patients can call:
Somerset Dental Advice line: 0300 123 7691
Monday – Friday 8.30 am – 8.00 pm
Weekends and Bank Holidays 8.30 am – 6.00 pm
NHS Direct Advice Line: 111
(Site updated 09/09/2016)