North Curry Health Centre - Doctors surgery opening times and what to do when we are closed

Noticeboard

Appointment System

When you call for a doctor’s appointment, you will be asked whether your need is:

“URGENT, ACUTE OR ROUTINE”

In order to help categorise your appointment, and ensure you see the most appropriate person, the receptionist may ask you if you can share the nature of the problem or issue. Please be assured that this information will be treated confidentially.

Named GP

If you would like to know who your named Doctor is please ask reception when you next visit the surgery.

Friends and Family Test

The Friends and Family test has recently been added to our website. it is your chance to provide feedback on your experience of the surgery.

Staff Training

The surgery will be closed for staff training on Thursday 1st August from 1.00 pm until 4.30 pm.

Patient Group Meeting

Everyone welcome to join us! We look forward to hearing your comments and suggestions. Please contact reception to find out how to participate.

Repeat Prescriptions

You can now order your repeat prescriptions through the online Prescriptions link. If you wish to register to do so please complete the patient online registration form and bring it along to reception with two forms of ID, one photographic and one proof of address so we can give you the registration information. If you are already registered to use online appointments you do not need to register again.

Gentle Exercises Classes

In association with Age UK, the Health Centre hosts Gentle Exercise Classes on Wed lunchtime 1.30-2.30 pm. No need to book. Just turn up in comfortable clothing by 1.25 pm.

Opening Times

Action When We Are Closed

Planned Closures

August Bank Holiday

Opening Hours

The surgery is open from 8.00am to 6.30pm Monday to Friday. Surgery times and the types of appointments available vary from day to day.

The dispensary is open from 9.00am to 6.30pm Monday to Friday.

Please be aware that due to Staff shortages

DISPENSARY WILL BE CLOSED

BETWEEN 13.00 – 14.00

Mon – Fri

Until further notice

We apologise for any inconvenience this may cause.

Up-to-date details are always available at reception.

When We Are Closed

In the case of an emergency out of hours you can telephone:

Telephone 111 for direct help and advice
North Curry Health Centre on 01823 490505 and a recorded message will explain how to access help or advice.

NHS Direct

In the case of urgent need when the practice is closed you can call NHS 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Practice Training Sessions

The practice is closed on the first Thursday of each month from 13:00 to 16:30 for staff training. Your doctors and the practice team need to keep up to date with the latest treatments and techniques. To do that they have to undergo continuous professional development and training. This is to benefit our patients and is compulsory for staff to retain their professional registration

Like most other practices in Somerset, we have decided the best way to do this is to close the practice for half a day each month so that all staff can be trained together. This has been proven to be the most effective way of undertaking such training.

We recognize this could cause inconvenience to some patients so arrangements have been made to ensure all urgent and emergency cases are dealt with effectively.

Please telephone 01823 490505 and a recorded message will explain how to access help or advice.

August Bank holiday

Monday 26th August 2019 - BANK HOLIDAY - CLOSED

Tuesday 27th August 2019 – Open

Please be aware

DISPENSARY WILL BE CLOSED

BETWEEN 13.00 – 14.00

Mon – Fri

Until further notice

Due to staff shortages

We apologise for any inconvenience this may cause.

MEDICATION ORDERS

ALL ORDERS REQUIRE A MINIMUM OF TWO WORKING DAYS

Please only order if your medication is due over this period.

Orders placed BEFORE 5pm on Friday 23rd Aug will be ready for collection on Wednesday 28th Aug.

Orders placed AFTER 5pm on Friday 23rd August will be ready for collection from (not before) Thursday 29th Aug.

Orders placed over the weekend Saturday 24th / Sunday 25th / Monday 26th will be ready for collection from (not before) Thursday 29th Aug.

Orders placed BEFORE 5pm on Tuesday 27th Aug will be ready for collection from (not before) Thursday 29th Aug.

Orders placed over the weekend WILL NOT be processed until Tuesday 27th Aug and will NOT be ready for collection until Thursday 29th Aug.

NB The dispensary is very busy around bank holidays and need at least Two Working days notice to process requests. Please refrain from ordering if not due at this time to prevent further back log thank you.

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